Refund Policy

1. CANCELLATION TERMS/REFUNDS
   • Once booking is confirmed and finalized, the Tour Package and All Land Arrangement bookings and the Full payment is Refundable in case of cancellation request 30 days before starting trip date. There is No Refund for any unused tours, transport, camper rental. However, in the event of natural calamities and force majeure, or mandated government cancellations, Clients may be entitled for a refund, subject to the Supplier’s (ex. Camper rental) Terms and Conditions. If the Client’s Travel Package includes international or domestic air tickets, cancellation of airline ticket will be based on its cancellation policy, based on their fare rules.  Eurovan Travel only acts as an agent for the airlines and is not responsible if the said Airline cancels, reschedules, or delays a flight for any reason. In any case, Eurovan Travel will extend necessary assistance to address concerns of guests and to safeguard their welfare, but the Airline Company will be responsible for the final decision on such requests. Additional and incidental expenses incurred due to delay, suspension, accidents and local conditions must be borne by the guest.
   • Cancellation of a transaction in accordance with the Consumer Protection (Cancellation), Htsa”a -2010 and Consumer Protection Act, 1981.
2. FORCE MAJEURE
   • World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions, Please take note that  Eurovan Travel is not responsible for changes which arise as a result of events outside of our control, such as technical or maintenance problems with transportation, changes imposed by re-scheduling or cancellation of flights by an airline, or main charter company, war or threat of war, riot, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics.
3. LIABILITY
   • Once the Client book through Eurovan Travel, he/she agrees to be legally bound by the following terms and conditions. Eurovan Travel acts in good faith, acting solely as an intermediary and an agent for vendors and service providers (i.e Air and Sea Carriage, Hotel accommodation, Ground transportation, Tours, Meals, Cruises, Travel Insurance, etc.) and as such, it is not liable for breach of contract or any intentional or careless actions or omissions on part of suppliers, which may result in any loss, damage, delay, injury, death, sickness, or accident sustained by the client and his travel companions in the course of availing the indicated services. This agency likewise shall not be responsible for any injuries, damages, losses caused to any traveller in connection with terrorist activities, social or labour unrest, mechanical or construction difficulties, diseases, local laws, climatic conditions, schedule changes caused by weather or road conditions, force majeure such as natural catastrophes, strikes, abnormal conditions or developments, or any other irregularities, actions, omissions or conditions outside the travel agent’s reasonable control. By embarking upon this travel, Travelers (CLIENT/CUSTOMER) voluntarily assume all risks involved with such travel, whether expected or unexpected. Luggage is at the owner’s risk throughout the tour. The fees for the use of porters are shouldered by the clients. All information on EUROVAN TRAVEL website is subject to change and we reserve the right to correct any mistakes that may appear on our website. These general booking conditions are subject to change and we reserve the right to update these conditions without notice.
     EUROVAN TRAVEL reserves the right to refuse service to anybody. Every passenger on board the vehicle must respect the tour guide and the time frame in which a tour is scheduled to occur when you stop for photos, breaks, hiking, walking or visiting a site of interest. EUROVAN TRAVEL is not responsible for any delays caused by the customer or individual who does not comply with the time limit a tour guide recommends for each stop or site. Please note that overtime fees may apply if applicable. EUROVAN TRAVEL reserves the right to remove any passenger who causes a disturbance to any individual in the vehicle, including the tour guide/driver, or poses as a threat to an otherwise smooth and safe trip.
     Some tours may include physical activities like hiking, walking, kayaking, riding an ATV (all terrain vehicle), rafting, riding in vehicles, which involves risks. EUROVAN TRAVEL does not assume any responsibility for any injuries, accidents or health issues that might be a result from any of these physical activities. All of our customers are responsible for evaluating the potential risks of participating in any of our tours that may involve physical activity. Please immediately inform EUROVAN TRAVEL if Client have any health issues prior to making his/her reservation.
     Flight cancellations and delays of airlines are beyond EUROVAN TRAVEL’ reasonable control, hence, it accepts no responsibility over these events. In the event of any delay or suspension, it is the responsibility of the Airline Company to take the necessary remedial action to address the same and its consequences. In any case, EUROVAN TRAVEL will extend necessary assistance to address concerns of guests and to safeguard their welfare, but the Airline Company will be responsible for the final decision on such requests. Additional and incidental expenses incurred due to delay, suspension, accidents and local conditions must be borne by the guest.
     Please be advised that it is the Client’s responsibility to arrange proper exit/re-entry documents, validity of passport and visa for the country (ies) to visit. Given the possibility of changes to timetables, routings, programs, and (tour) prices, the same shall be subject to confirmation
     Unused Tour Services are NON-REFUNDABLE. Whether you avail of the day tours or not, client would still have to pay for it since this is what is in the travel agreement. All Confirmed Bookings are already considered as GUARANTEED Bookings and as such are considered NON-REFUNDABLE.
     Customers’ retention of tickets, reservations, tour/hotel vouchers and other travel documents after issuance shall constitute consent to all of the above and an agreement on their part to convey hereto to their travel companions or group members.

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